Abstract—This research is to actualize Service Management Operation (SMO) in a company by creating a dashboard application. When the company confronts the limitations of less efficient collecting data on ongoing project reports, and current data reports detailing isn’t well visualised. The data management process also is still done manually using Microsoft Excel, and it is also difficult to see the progress of the project being worked on. Dashboards have emerged to help quickly visualize the information needed and help make decisions. In addition, it should serve as a guide for raising awareness, advancing administration, and defining strategy. Visuals are intuitively displayed on dashboards, allowing workers to view records, improve information, and analyze data from ongoing efforts. Three interviews and meetings were conducted with company staff to identify application needs, learn about the SMO organization and uncover current data frameworks and structures. Applications are built using PHP, XAMPP, and MYSQL. As a result, the SMO dashboard application can assist in expanding the adequacy of SMOs’ work in overseeing business and administration, which combines SMO report accommodation exercises and assignment administration so that SMO detailing can be carried out on time and streamline accelerate business and service management. Based on the results of the UAT obtained 84%, it can be seen that the reaction from the SMO Division staff to the web-based dashboard application framework based on the level of acknowledgment increased.  
 

Index Terms—Service Management Operation (SMO), dashboard, application, UAT

 

Cite: Arief Agus Sukmandhani, Jati Kesuma Rusly, Agung Pratama, and Jenny Ohliati, "The Design and Implementation of a Dashboard Web-Based Service Management Operations," Journal of Advances in Information Technology, Vol. 13, No. 6, pp. 632-637, December 2022.

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