Abstract—This paper puts forward a novel concept of a Remote Problem Management System that allows an industrial automation system continuing to work with available functions during the appearance of a problem. The concept of the Remote Problem Management System consists of passive and active management to handle problems. The passive management aims at handling known problems by means of receiving the Fault-ID from a Fault-Diagnosis System, accessing the producers’ knowledge base and getting available functions. On the contrary, the active management attains to handle unknown problems via processing diagnosis results, analyzing the sphere of the influence, confirming available functions and storing these information in the producers’ knowledge base with the help of this system, the producer is able to manage the problems in his sold machines remotely and the user can use his machine with available functions before the machine is repaired.

Index Terms— problem management, model of an industrial automation system, higher availability, fault knowledge

Cite: Huiqiang Wang, Nasser Jazdi, and Peter Goehner, "Higher Availability of an Industrial Automation System Based on a Remote Problem Management System," Vol. 7, No. 2, pp. 119-123, May, 2016. doi: 10.12720/jait.7.2.119-123