Home > Published Issues > 2022 > Volume 13, No. 6, December 2022 >
JAIT 2022 Vol.13(6): 662-667
doi: 10.12720/jait.13.6.662-667

System Analysis and Design of Patient Information System Using Design Thinking Methodology

Grace Lorraine Intal, Ma. Bernadeth M. Oliverio, Devon Earl T. Panes, and Trinah Mae C. Vinluan
School of Information Technology, Mapua University, Makati City, Philippines

Abstract—In the Philippines, healthcare facilities, mainly those financed by the government, are commonly overcrowded or overbooked, resulting in prolonged patient wait times and delays in patient service. The requirement to fill out registration paperwork by hand lengthens the procedure and impacts patient satisfaction. The researchers employed a design thinking technique that includes empathy, define, and ideate phases to further examine the current system's requirements to make it more convenient and optimize data flow. The researchers were able to identify non-value-added operations that may be removed by restructuring the present patient information systems used in public hospitals using interviews, surveys, and analytical tools and procedures. As a result, the researchers were able to create a proposed plan that is more efficient in data management and flow. The concept of employing medical cards (MediCard) with a QR code inscribed on the front was developed in order for patients to receive medical care immediately and for hospital employees to do their tasks properly. It is concluded that multiple stages of analysis enabled the researchers to develop a more comprehensive system design.  
 
Index Terms—MediCard, user interface, design thinking approach, QR code 

Cite: Grace Lorraine Intal, Ma. Bernadeth M. Oliverio, Devon Earl T. Panes, and Trinah Mae C. Vinluan, "System Analysis and Design of Patient Information System Using Design Thinking Methodology," Journal of Advances in Information Technology, Vol. 13, No. 6, pp. 662-667, December 2022.

Copyright © 2022 by the authors. This is an open access article distributed under the Creative Commons Attribution License (CC BY-NC-ND 4.0), which permits use, distribution and reproduction in any medium, provided that the article is properly cited, the use is non-commercial and no modifications or adaptations are made.