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A Conceptual Framework for a Problem Resolution Support System (PReSS)

Osama Haytham Al-Masri 1 and Mohd Sharifuddin Ahmad 2
1. College of Graduate Studies, Universiti Tenaga Nasional, Kajang, Malaysia
2. College of Computer Science and Information Technology, Universiti Tenaga Nasional, Kajang, Malaysia

Abstract—Decision-making is the most critical task of management. Organizations use decision support systems (DSS) to improve decision-making by senior managers. Other than those provided by organizational decision support systems, little attention has been given to decision-making in resolving unstructured problems and issues within organizations. More often, such decisions are left to the individual department responsible for the problems for it to resolve often without access to relevant data, information or expertise. These issues are mainly related to daily operational and administrational issues arising out of poor cooperation between departments. This paper proposes a conceptual problem resolution support model utilizing the technique of multi-criteria decision-making (MCDM) to help organizations in identifying, prioritizing and resolving unstructured organizational issues. The paper shows how the MCDM evaluates and validates the proposed solutions to come up with an ideal solution. 
Index Terms—decision support system, decision-making, organizational issues, multi-criteria decision-making, problem resolution support model

Cite: Osama Haytham Al-Masri and Mohd Sharifuddin Ahmad, "Attention Behavior Evaluation during Daily Living Based on Egocentric Vision," Vol. 8, No. 2, pp. 148-153, May, 2017. doi: 10.12720/jait.8.2.148-153