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Service Information Application for Elderly People

Ren-Liu Jang and Huei-Wen Chen
Department of IE&M, New Taipei City, Ming Chi University of Technology, Taiwan

Abstract—The purposes of this study were to review literature on the demand of the elderly people in their daily life and determine their most vital needs, to implement the guidelines of universal design to develop a service information application for use at home, and to test its usability. The developed service information application included four applications: hospital appointment application, taxi booking application, government social welfare announcement application, and personal daily to-do list application. Before the usability test, the service information application was modified by experts of Human Factors. Twenty elderly people, ten for each gender, participated in the test. The results showed that the participants were highly satisfied with this application. Using the touch screen, the participants had low error rate through out the whole test. In the service information application, participants emphasized the need of hospital appointment application, and however, showed low interests in the taxi booking application.

Index Terms—elderly people, service information application, usability

Cite: Ren-Liu Jang and Huei-Wen Chen, "Service Information Application for Elderly People," Vol. 7, No. 4, pp. 276-280, November, 2016. doi: 10.12720/jait.7.4.276-280