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Managing Customer Reservations of BulSU Hostel through the Development of Online Information and Reservation System

Mayleen Dorcas B. Castro, and Eunice B. Custodio
Bulacan State University, City of Malolos Bulacan, Philippines
Abstract—Accurate and timely reservations are necessary to ensure proper service and positive customer experience for many service-oriented businesses. In this study, the proponents considered factors like customer satisfaction and positive experience upon the stay in a hostel which started in the reservation procedure. In order to manage customer reservations of Bulacan State University (BulSU) Hostel, the proponents design and develop an “Online Information and Reservation System for BulSU Hostel”. Different functionalities were incorporated into the developed system like the creation of different user account for the staff/front desk and online customers, prices updates through online admin portal, payments thru bank account, confirmation thru email after reservation, report generation concerning income, number of customers and monthly report, counting the numbers of viewers and settings for rates, taxes and other discounts. Visual Basic .Net and ASP. Net. were used for the system front-end while Microsoft Access was used as the database application as well Crystal Report was used to display reports.
The developed system was evaluated using the software quality standard ISO 9026 with different software criteria as follows: Functionality, Accuracy, Reliability, User-friendliness, and Security and all of them were interpreted as “Acceptable” based on the equivalent ratings presented in the Likert scale.

Index Terms—managing customer reservations, hostel services, hostel customer services, online reservation, online information system and reservation system

Cite: Mayleen Dorcas B. Castro, and Eunice B. Custodio, "Managing Customer Reservations of BulSU Hostel through the Development of Online Information and Reservation System," Vol. 7, No. 3, pp. 201-207, August, 2016. doi: 10.12720/jait.7.3.201-207
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